You can contact our PPI Customer Concerns team in one of the following ways:
Call us directly on 0800 015 0319
Lines are open Monday to Friday 8am – 5pm excluding public holidays. Calls may be recorded and/or monitored for training purposes.
Complete the PPI Consumer Questionnaire (PDF 49KB) and send it to:
PPI Customer Concerns Team
Royal Bank of Scotland Group,
To help us manage your complaint as quickly and efficiently as possible please fully complete the questionnaire.