Christians Against Poverty will today, Wednesday 15 June, launch its new annual Client Report at the Nationwide head office in London. The 2015 report contains CAP’s demographics and key impact statistics across all of our services in the past year, supported by real client stories. To view the full report,…

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The Advertising Standards Authority (ASA) have upheld a complaint made by LegalBeagles against Interact UK, an ‘online inter-faith youth organisation‘. The complaint concerned Interact UK‘s ‘Consumer Connect Program’ which presents itself as a directory listing the customer services telephone numbers for banks, utility suppliers and Government departments but which are…

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The energy watchdog Ofgem has proposed adding a small levy to bills to ensure that consumers do not lose out if their supplier goes bust.With more than 40 firms now offering gas and electricity deals it warns of the danger of one becoming insolvent. At present anyone who is in…

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The Legal Ombudsman published today names all firms and individuals that were subject to an investigation, those where a remedy was required and details of what that remedy was.For claims management 88 companies were investigated, requiring 394 decisions, in just over a year. PPI claims company Rock Law Limited, subject…

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As a result of an investigation, the Claims Management Regulator has decided to cancel Financial Reclaims Limited’s authorisation to provide claims management services under the Compensation Act 2006 with effect from 7 June 2016. Financial Reclaims Limited was found in breach of the following Conduct of Authorised Persons Rules 2014:…

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Unrequested credit card limit increases are making debt problems worse for thousands of people and must be stopped, says StepChange Debt Charity. The charity is calling on the Financial Conduct Authority to ban the practice and make credit limit increases something that people must opt-in to. The charity also says…

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The Financial Conduct Authority (FCA) has today fined CT Capital Ltd (CT Capital) £2,360,900 for serious failings in its historic Payment Protection Insurance (PPI) complaint handling processes. Between May 2011 and November 2013, during which time it handled 6,669 PPI complaints, CT Capital failed to put in place complaint handling…

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Further to our story yesterday about vegetable box delivery firm, Kellys Vegie’s, having their claim for ‘slander’ dismissed by the court, we are happy to say that another case brought by the firm against another of their customers has today been struck out by the court. Mr Wheeler, director of…

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The CMA has today set out proposals to reform retail banking, to improve competition and get a better deal for customers. In its provisional decision on remedies (PDF, 3.72MB, 405 pages) , published today, the Competition and Markets Authority (CMA) outlines a wide-ranging package of proposals to tackle the issues…

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