Concerns over the impact of the bailiff’s knock at the door have long been raised by debt advice agencies and other charities. Reforms to bailiff law in 2014 in England and Wales have had only limited success, and people in financial difficulty continue to report widespread problems with the behaviour…

UPDATE 1st March 2017. The appeal in the Green v Wright case has been allowed – so IVA firms are allowed to continue to collect PPI after an IVA has finished, even if the debtor hasn’t agreed to this before the completion certificate is issued. The decision is here: Green…

Six people, including two former HBOS bankers, have been found guilty of bribery and fraud that cost the bank’s business customers and shareholders hundreds of millions of pounds.Lynden Scourfield, a former manager with HBOS, pleaded guilty to six counts including corruption.Five other defendants, including so-called turnaround consultants, were also convicted.In…

Solicitors are failing to warn clients about the risks of using email during property transactions, despite explicit guidelines from anti-fraud authorities and their own trade body, the Solicitors’ Regulation Authority. Howard Mollett, who was tricked into paying over £74,000 to a fraudster posing as his solicitor over email, said he was…

BACKGROUND TO THE APPEAL The appeal concerns the lawfulness of a bus company’s policy in relation to the use of the space provided for wheelchair users on its buses. Mr Paulley is a wheelchair user who attempted to board a bus operated by a subsidiary of FirstGroup PLC on 24th…

Ofcom investigation concluded that EE made fundamental billing mistakes Almost 40,000 customers were overcharged around £250,000 in total EE has today been fined £2,700,000 by Ofcom for overcharging tens of thousands of its customers. The penalty is the result of an investigation into the mobile phone provider, which found that…

Regulators need to deliver a “step change in standards of transparency” so that lawyers’ clients can both understand the price and service they will receive, and compare providers, the Competition and Markets Authority said today. The watchdog also called on the government to review the whole regulatory regime, and backed…