BACKGROUND TO THE APPEAL The appeal concerns the lawfulness of a bus company’s policy in relation to the use of the space provided for wheelchair users on its buses. Mr Paulley is a wheelchair user who attempted to board a bus operated by a subsidiary of FirstGroup PLC on 24th…

Ofcom investigation concluded that EE made fundamental billing mistakes Almost 40,000 customers were overcharged around £250,000 in total EE has today been fined £2,700,000 by Ofcom for overcharging tens of thousands of its customers. The penalty is the result of an investigation into the mobile phone provider, which found that…

Regulators need to deliver a “step change in standards of transparency” so that lawyers’ clients can both understand the price and service they will receive, and compare providers, the Competition and Markets Authority said today. The watchdog also called on the government to review the whole regulatory regime, and backed…

Spiralling charges on unarranged overdrafts are adding millions of pounds to problem debt and they must be capped by the FCA. New figures suggest that almost two thirds of people seeking our help with overdraft debts have regularly exceeded their limit and faced charges of £45 each time on average.Every…

Julia Somerville, Gloria Hunniford and Angela Rippon explore stories where viewers feel let down by companies claiming to be the experts – discovering how a business supposed to help people manage their debts left them owing more than they had in the first place. Also today, why one woman ended…

Payday firm, CFO Lending, has entered into an agreement with the Financial Conduct Authority (FCA) to provide over £34 million of redress to more than 97,000 customers for unfair practices. The redress consists of £31.9 million written-off customers’ outstanding balances and £2.9 million in cash payments to customers. CFO Lending…

IVAs are the most common form of personal insolvency in England. There were more than 12,000 IVAs started in the second quarter of 2016, 42% higher than the same period in 2015. Clear Debt has recently stated: Individual Voluntary Arrangements) (IVAs) have become the procedure of choice for those people…

Payday loan complaints have risen sharply but the list of gripes about financial products is still dominated by payment protection insurance (PPI). The number of complaints about payday lenders more than tripled to 4,186 in the first half of the year compared with the previous six months. The Financial Ombudsman,…