Download PDF August 2017 Newsletter   Useful Case Studies 141/1 – Mr S complains that bank hasn’t helped with credit card debt 141/2 – Ms B complains that finance provider won’t repair phone bought on hire purchase 141/3 – Mrs H complains that trouble with kitchen loan has left mark…

A national breast cancer charity is being investigated after its founder paid herself £31,000, in breach of charity law.Wendy Watson, who launched the National Hereditary Breast Cancer Helpline in 1996, has resigned as a trustee.Financial irregularities were uncovered by the Charity Commission, which has issued an official warning for “significant…

A retired senior judge has warned of the lack of safeguards in the power of attorney system in England and Wales. Denzil Lush says people should be far more aware of the risks and has vowed to never sign one himself. The power of attorney is a legal document, which…

The FCA are looking at the motor finance market to ensure that it works well and to assess whether consumers are at risk of harm. Consumers’ use of motor finance has grown rapidly in recent years, with many credit products now available. As the FCA set out in their Business…

As reported by iFLG on 19 July 2017 the Family Procedure (Amendment No. 2) Rules 2017 were announced on 17 July 2017 with a number of rule changes to come into force on 7 August 2017. The changes are accompanied by the introduction of new divorce petition  to be used from…

Lloyds Bank to abolish charges for unplanned overdrafts. Fees for unplanned overdrafts are to be scrapped for the 20 million customers of Lloyds Banking Group, which includes the Halifax and Bank of Scotland. From November this year, any customer going over their overdraft limit will face no fees at all,…

A failure to double-check applicants’ personal information is resulting in thousands of fraudulent bank accounts being opened and operated, fraud experts have warned – with the result that banks’ innocent customers are then robbed.When pressed, even banks will admit their staff do not always verify documentation produced by people opening…

From store cards to hire-purchase, rent-to-buy and buy-now-pay-later models, offering credit at the point of sale allows many customers to buy products they wouldn’t otherwise be able to afford. However with the cost of credit bundled with the cost of the good or service being bought, and sometimes tied to…

Our research has revealed that half of mental health carers know someone else’s PIN number, as a lack of support by the banks leaves them using risky workarounds to help those for whom they care. For people with mental health problems, this can involve helping with budgeting, ensuring bills are…

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